Customer Support
21st December 2024
UPDATE: Open as normal tonight. Can't wait to welcome you. Remember to wrap up well and wear sturdy outdoor footwear.If your booking was affected by by storm closures, please be assured our team are processing all enquiries as quickly as possible. Kindly bear with us as the sheer volume means this might take a little longer than normal. If you want to transfer your ticket from a closed night to a different night you can do so simply by Clicking Here Please note refunds can take up to 10 working days to process.
Other relevant FAQS: The weather is bad, can I transfer?
What happens if my night is cancelled?
Need to change the date/time of your booking?
We understand that circumstances can change and we are very happy, subject to availability, to help to facilitate changes to your booking, provided that they are requested/made more than 2 days before you are booked to attend. To make any changes please follow the steps HERE
Search FAQs
COMMON QUESTIONS:
Regrettably, Dogs ARE NOT permitted at Luminate *
Carers tickets - find all the details you need here
Not had your tickets? -
our system can resend them here
Remember to Wrap up warm & wear sturdy outdoor footwear.
Please arrive within your allotted time slot, to help us manage the flow of people and carparks throughout the night.
*Except guide dogs and Assistance dogs other than on our designated dog friendly night.