Customer Support
Event has now ended.
Other relevant FAQS: The weather is bad, can I transfer?
What happens if my night is cancelled?
Need to change the date/time of your booking?
We understand that circumstances can change and we are very happy, subject to availability, to help to facilitate changes to your booking, provided that they are requested/made more than 2 days before you are booked to attend. To make any changes please follow the steps HERE
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COMMON QUESTIONS:
Regrettably, Dogs ARE NOT permitted at Luminate *
Carers tickets - find all the details you need here
Not had your tickets? -
our system can resend them here
Planning your visit: Our visitors will be using the West Car Park at Sandringham. Please use the postcode PE35 6EH if you are using Sat Nav.
Remember to Wrap up warm & wear sturdy outdoor footwear.
Please arrive within your allotted time slot, to help us manage the flow of people and carparks throughout the night.
*Except guide dogs and Assistance dogs other than on our designated dog friendly night.