Customer Support

Fri 26th November @ 11:48am - We are so excited to welcome you to Luminate this winter.
We are aware that the weather forecast is not the best this weekend. So please wrap up warm for your visit and remember your waterproofs! Our team are constantly monitoring conditions on site and if anything changes, we will email/text all pre-booked customers prior to 2pm on the day of their visit and update this section with accordingly.

Other relevant FAQS: The weather is bad, can I transfer?
What happens if my night is cancelled?

Read our full Covid Policy and Refund Guarantee
at luminate.live/covid

Search FAQs

COMMON QUESTIONS:

Only guide dogs and registered assistance dogs are permitted at the event.
Carers tickets - find all the details you need here
Not had your tickets? - our system can resend them here
Concerned about COVID? - Find full details here of all the steps we are taking to keep our visitors and colleagues safe

Planning your visit: Our visitors will be using the West Car Park at Sandringham. Please use the postcode PE35 6EH if you are using Sat Nav.
Remember to Wrap up warm & wear sturdy outdoor footwear.
Please ensure to arrive no more than 15-20 minutes before your arrival time, to help us manage social distancing on site.