Customer Support

22nd Feb 2021 - We are confident our 2021 dates in the forthcoming winter will be able to go ahead.
If you had a ticket for any cancelled 2020 dates you are invited to move tickets to our 2021 Light Trail or get a full refund. Visit luminate.live/change to do so (you need your booking number and surname).

To receive an email update enter your email address here

Read our full Covid Policy and Refund Guarantee
at luminate.live/covid

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COMMON QUESTIONS:

Only guide dogs and registered assistance dogs are permitted at the event.
Carers tickets - find all the details you need here
Not had your tickets? - our system can resend them here
Concerned about COVID? - Find full details here of all the steps we are taking to keep our visitors and colleagues safe

Planning your visit: Our visitors will be using the West Car Park at Sandringham. Please use the postcode PE35 6EH if you are using Sat Nav.
Remember to Wrap up warm & wear sturdy outdoor footwear.
Please ensure to arrive no more than 15-20 minutes before your arrival time, to help us manage social distancing on site.

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