Customer Support

16th June 2021 - We are so excited to be hosting Luminate this winter. Tickets are now on sale and are selling fast, so book now to avoid disappointment. We can't wait to welcome you there.


Read our full Covid Policy and Refund Guarantee
at luminate.live/covid

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COMMON QUESTIONS:

Only guide dogs and registered assistance dogs are permitted at the event.
Carers tickets - find all the details you need here
Not had your tickets? - our system can resend them here
Concerned about COVID? - Find full details here of all the steps we are taking to keep our visitors and colleagues safe

Planning your visit: Our visitors will be using the West Car Park at Sandringham. Please use the postcode PE35 6EH if you are using Sat Nav.
Remember to Wrap up warm & wear sturdy outdoor footwear.
Please ensure to arrive no more than 15-20 minutes before your arrival time, to help us manage social distancing on site.

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