Customer Support

27th May 2022 - We are so excited for Luminate this year. Tickets are on sale now and we anticipate will sell fast, so book now to avoid disappointment. We cant wait to welcome you there.

Other relevant FAQS: The weather is bad, can I transfer?
What happens if my night is cancelled?

Read our full Covid Policy and Refund Guarantee
at luminate.live/covid

Search FAQs

COMMON QUESTIONS:

Only guide dogs and registered assistance dogs are permitted at the event.
You do NOT need a Covid Pass to attend any of our Luminate events.
Carers tickets - find all the details you need here
Not had your tickets? - our system can resend them here
Concerned about COVID? - Find full details here of all the steps we are taking to keep our visitors and colleagues safe

Planning your visit: Our visitors will be using the West Car Park at Sandringham. Please use the postcode PE35 6EH if you are using Sat Nav.
Remember to Wrap up warm & wear sturdy outdoor footwear.
Please ensure to arrive no more than 15-20 minutes before your arrival time, to help us manage social distancing on site.