Click Here to view our COVID update statement (23rd December)

Customer Support

24th December - Yesterday's torrential rain has left conditions on site challenging. Sturdy footwear is essential for all visitors. Wrap up warm and we look forward to welcoming you.

Following the latest update by the Government and with Norfolk moving into Tier 4 from Midnight on Christmas Day, it is with deep regret that we have to announce that Luminate Sandringham will not proceed after our final night on Christmas Eve. (Christmas Eve will take place as planned).
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at luminate.live/covid

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COMMON QUESTIONS:

Only guide dogs and registered assistance dogs are permitted at the event.
Carers tickets - find all the details you need here
Not had your tickets? - our system can resend them here
Concerned about COVID? - Find full details here of all the steps we are taking to keep our visitors and colleagues safe

Planning your visit: Our visitors will be using the West Car Park at Sandringham. Please use the postcode PE35 6EH if you are using Sat Nav.
Remember to Wrap up warm & wear sturdy outdoor footwear.
Please ensure to arrive no more than 15-20 minutes before your arrival time, to help us manage social distancing on site.

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