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Luminate Sandringham
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A spectacular, illuminated trail, full of wonder and intrigue
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FAQ
Sandringham Estate
General
Where does the trail start and what is the route?
How do I know where to go?
Are there any Health and Safety Rules I should know about?
Are dogs allowed on the trail?
What is Luminate?
About Luminate
What are the dates of Luminate Sandringham?
What are the trail start times?
Where is Sandringham Estate and how do I get there?
Where do I park?
Is Car Parking Free at Luminate Sandringham?
Who is Luminate suitable for?
Will there be strobe lighting?
The weather is forecast to be really bad on my night, I no longer want to come, can I transfer my ticket to another night?
Lost Property: I have lost something during my visit, what should I do?
Want to work with us?
Interested in trading at one of our Events?
Christmas Presents. Want to buy tickets as a gift?
What should I wear?
Will we see Father Christmas? (or Santa!)
I am visiting Sandringham during the day, do I need to leave before entering the lights trail in the evening?
When should I arrive?
Ticketing
Do you offer a discount for those working within the Emergency Services, NHS, social care sector and Armed Forces?
How do I change the car registration linked to my order?
Can I take photographs?
The weather is forecast to be really bad on my night, I no longer want to come, can I transfer my ticket to another night?
Is the trail dark or covered?
Are there toilets on the trail?
I want to come to the Event but I am unable to purchase tickets online myself, can you help me?
The Event appears to be sold out - can I get tickets anywhere and/or go on a waiting list for tickets?
There are no tickets left for a time-slot or day that I want to attend, can I still get tickets?
Where can I buy tickets from?
Do I have to book in advance?
What are the prices for Luminate Sandringham?
I have a Sandringham Membership, do I have to pay?
How can I organise a group or corporate booking?
Can I buy tickets at the venue?
Can I get another copy of my booking email? / When will I receive my tickets?
I want to buy 4 tickets but only 3 are left on that time-slot, what do I do?
If I am delayed and miss my slot, can I join a later slot?
I have already booked but I have not received or can no longer find my confirmation email, what should I do?
Some of my Party will be arriving separately, what do we do?
What are the last entry times?
Can my carer go for free?
Access
Can I bring my mobility scooter or can mobility scooters be provided?
What provision do you make for guests with mobility restrictions?
Sensory Needs
A member of my party has some sensory needs, do you run a 'sensory friendly' session?
Is Luminate supporting any charities?
COVID 19
View Our Covid Policy
What steps are we taking with regards to Covid-19?
Food and Drink
Can I purchase food and drink on site?
CANCELLATIONS, EXCHANGES and REFUNDS
View Our Cancellation Policy
I have booked for the wrong day - can I transfer over to another day?
What will happen if the weather is bad? Will the trail be cancelled?
What happens if my night is cancelled?
SUSTAINABILITY & ECOLOGY
Lighting Trail
Bats
Overview
Complaints
Ecology
Sustainability
Fuel Usage
Noise Pollution
Light Pollution
View COVID-19
RISK ASSESSMENT
&
Policy/Considerations