Customer Support

In light of the most recent Government announcements and  after consultation with all of our stakeholder partners we are postponing  our Luminate Events.

Luminate Coombe will run from Wednesday 20th January until Sunday 21st February 2021

Luminate Sandringham will run from Thursday 17th December 2020 until Sunday 17th January 2021

All existing ticket holders please >> CLICK HERE TO MANAGE YOUR BOOKING

Thank you in advance for your patience whilst we process the transfers/refunds (some refunds seem to be delayed as some banks are currently overstretched).
Team Luminate.

>> VISIT luminate.live/change TO MANAGE YOUR BOOKING

'Luminate Coombe' now postponed until November-December 2021

The magical illuminated light trail, 'Luminate Coombe', that was due to be held in the new year at Coombe Abbey Country Park has regrettably been rescheduled again and will now take place in November and December 2021.

The event was originally due to start on 25th November, and had been pushed back already to the 20th January but with the rising cases of Covid-19, and the threat of another lockdown the company behind the event has been forced to cancel for this winter and try again in 2021.

Daniel Maycock, one of the organisers, said: "With the rise in Covid cases and the threat of a new lockdown in the New Year it means that we can now longer proceed as we had hoped on the 20th January.

With the possibility of a new lockdown, along with the unknown tier restrictions that may be imposed, we feel it's best to push back again and put all our efforts into putting on a fantastic show in November/December 2021.

Pre-show interest had been amazing and we are just really disappointed to have to do this again, but are sure we will come back bigger and better next year."

Daniel added: "Anyone with tickets for the current run will receive an e-mail from us with the option to either transfer their booking to the new 2021 dates or get a full refund."

Richard Harrison, Managing Director of Coombe Abbey Park said: "We fully understand the reasons behind this decision and with a rise in cases across the country it is the prudent course of action. It will hopefully mean that everyone can enjoy the full experience this time next year."

IF YOU HAVE TICKETS FOR THIS EVENT AND WISH TO MOVE TO NEW DATES (at this years prices), OR REFUND PLEASE CLICK HERE.

Following the latest update by the Government and with Norfolk moving into Tier 4 from Midnight on Christmas Day, it is with deep regret that we have to announce that Luminate Sandringham will not proceed after our final night on Christmas Eve. (Christmas Eve will take place as planned).

We have consulted with all of our stakeholders partners and feel that, whilst public gardens and outdoor heritage sites can remain open within Tier 4, it is not in the spirit of what is trying to be achieved throughout the Country for Luminate Sandringham to remain open.

Thank you so much for supporting us and buying tickets to attend. All guests with tickets for forthcoming dates can either transfer to November/December 2021 or receive a refund, whichever they prefer. If you transfer your 2020 booking to our 2021 dates you are likely to be making a significant saving on 2021 prices.

>> VISIT luminate.live/change TO MANAGE YOUR BOOKING

Detailed further information can also be found within the Customer Service Section of our website – CLICK HERE.

Thank you again for your support and anticipated patience whilst we process transfers/refunds. We will be back in November and December 2021 (hopefully when COVID is a distant memory!) and we can’t wait to see you all then.

Stay safe everybody and have as lovely a Christmas as possible, despite these strange times!
TEAM LUMINATE