Customer Support

22nd Feb 2021 - We are confident our 2021 dates in the forthcoming winter will be able to go ahead.
If you had a ticket for any cancelled 2020 dates you are invited to move tickets to our 2021 Light Trail or get a full refund. Visit to do so (you need your booking number and surname).

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Read our full Covid Policy and Refund Guarantee

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Only guide dogs and registered assistance dogs are permitted at the event.
Carers tickets - find all the details you need here
Not had your tickets? - our system can resend them here
Concerned about COVID? - Find full details here of all the steps we are taking to keep our visitors and colleagues safe

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