The enchanting, illuminated light trail ...full of wonder and intrigue
Back to Shugborough Estate
What is Luminate?
Are dogs allowed on the trail?
How do I know where to go?
Are there any Health and Safety Rules I should know about?
What are the trail start times?
What are the dates of Luminate?
Who is Luminate suitable for?
Will there be strobe/flashing lights?
Want to work with us?
Christmas Presents. Want to buy tickets as a gift?
Lost Property: I have lost something during my visit, what should I do?
The weather is forecast to be really bad on my night, I no longer want to come, can I transfer my ticket to another night?
What should I wear?
Will we see Father Christmas? (or Santa!)
When should I arrive?
Food and Drink
Can I purchase food and drink on site?
Can I change the date/time of my booking?
I have booked the wrong time/date/ venue/need to change the time/date/venue?
I am no longer able/no longer want to come. I want a refund?
What are the last entry times?
There are limited or no tickets left for a time-slot or day that I want to attend, can I still get tickets?
I want to buy 4 tickets but only 3 are left on that time-slot, what do I do?
The Event appears to be sold out - can I get tickets anywhere and/or go on a waiting list for tickets?
I want to come to the Event but I am unable to purchase tickets online myself, can you help me?
Is the trail dark or covered?
Can I take photographs?
Do you offer a discount for those working within the Emergency Services, NHS, social care sector and Armed Forces?
Can my carer go for free?
Some of my Party will be arriving separately, what do we do?
I have already booked but I have not received or can no longer find my confirmation email, what should I do?
Can I get another copy of my booking email? / When will I receive my tickets?
Can I buy tickets at the venue?
How can I organise a group or corporate booking?
Do I have to book in advance?
Where can I buy tickets from?
If I am delayed and miss my slot, can I join a later slot?
What is a family ticket?
Will you host our private party?
What are Dog Allowed Nights?
What provision do you make for guests with mobility restrictions?
Do you have mobility aids for hire?
A member of my party has some sensory needs, do you run a 'sensory friendly' session?
Is Luminate supporting any charities?
CANCELLATIONS, EXCHANGES and REFUNDS
View Our Cancellation Policy
What will happen if the weather is bad? Will the trail be cancelled?
What happens if my night is cancelled?
SUSTAINABILITY & ECOLOGY