Customer Support

30th September 2022 - We are so excited for Luminate this year. Tickets are on sale now and we anticipate will sell fast, so book now to avoid disappointment. We cant wait to welcome you there.

Other relevant FAQS: The weather is bad, can I transfer?
What happens if my night is cancelled?

Need to change the date/time of your booking?
We understand that circumstances can change and we are very happy, subject to availability, to help to facilitate changes to your booking, provided that they are requested/made more than 10 days before you are booked to attend. To make any changes please follow the steps HERE

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COMMON QUESTIONS:

Only guide dogs and assistance dogs are permitted at the event.
Carers tickets - find all the details you need here
Not had your tickets? - our system can resend them here