Customer Support

Tuesday 27th Oct - With regret we have to cancel our 2020 Margam Park Light Trail. All ticketholders are offered to move tickets to our 2021 Light Trail or get a full refund. Visit luminate.live/change to do so (you need your booking number and surname).

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COMMON QUESTIONS:

Only guide dogs and registered assistance dogs are permitted at the event.
Carers tickets - find all the details you need here
Not had your tickets? - our system can resend them here

FULL CANCELLATION STATEMENT

After much consultation and consideration, it is with a heavy heart that we have had to make the decision to cancel Luminate at Margam Park for 2020. We were confident of our ability to host a safe, secure event, which we hoped would have provided a much needed uplifting end to the year. However, with the ever-developing COVID situation, the increased number of local lockdowns and recommended travel restrictions across Wales, we are really disappointed to say that it is no longer viable or operationally possible for us to proceed as planned this year.

We are so grateful to everybody who has supported us in buying their tickets early. All of our guests who have already purchased a ticket(s) can transfer their booking to 2021 or to obtain a refund. VISIT luminate.live/change TO MANAGE YOUR BOOKING

Thank you again for your continued support and anticipated patience whilst we process transfers/refunds. We are so sad to not be returning to Margam Park for 2020. But here’s hoping for an amazing 2021!!

Stay safe everybody.
TEAM LUMINATE

P.S Our English events hosted at Sandringham and Coombe Abbey remain ON and are going ahead. The COVID-19 rules and restrictions operate differently in England compared to Wales and we are able to work within those Rules and deliver our Events in England safely and viably.

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