The weather is forecast to be really bad on my night, I no longer want to come, can I transfer my ticket to another night?

No. We will not issue any refunds or transfers for visitors who are disinclined to come due to inclement weather, or for any other reason. All tickets are non-transferable and non-refundable. This is clearly stated on our ticketing page and in our terms and conditions and cancellation policy, which all bookings are made pursuant to. Please wrap up warm and wear appropriate winter clothing and footwear.

We are sure that if you come dressed appropriately for the weather, you will still have a magical night with us.