FAQs for Arley Hall

21st December 2024 Open as normal tonight. Can't wait to welcome you. Remember to wrap up well and wear sturdy outdoor footwear.

If your booking was affected by by storm closures, please be assured our team are processing all enquiries as quickly as possible. Kindly bear with us as the sheer volume means this might take a little longer than normal. If you want to transfer your ticket from a closed night to a different night you can do so simply by Clicking Here Please note refunds can take up to 10 working days to process.

General

About Luminate

Food and Drink

Ticketing

Access

Sensory Needs

CANCELLATIONS, EXCHANGES and REFUNDS

SUSTAINABILITY & ECOLOGY

Can't find an answer to your question? Try the chatbot in the bottom left. Still stuck? Email [email protected]

Terms and Conditions
* To ensure the safety of our visitors and staff, all visitors must remain on the clearly marked trail at all times. All children and vulnerable adults must be closely supervised at all times. Please refrain from touching the lights/electrical equipment. Luminate takes place in the winter, after dark in a country estate setting, please exercise caution at all times during your visit. There are pulsating, rotating and flashing light effects across all sections of our light trails and laser lights (with additional haze/smoke effects at various points). Certain sections may be unsuitable for those with balance disorders. Our projection mapping light shows use projection technology to illuminate the facade of the building. These pieces are set to a high energy sound track and use reflected light to project onto the building and will display scenes that include up to 10 flashes of light per second. All copyright and other intellectual property rights including all logos, designs, text, images and other materials on this website are owned by Luminate or appear with permission of the relevant owner.
© 2024 Luminate. All rights reserved.

See our sister event this Haloween