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Your interactive, illuminated light trail
...enchanting and full of wonder!
Back to Arley Hall
FAQs for Arley Hall
Access Details
General
What is Luminate?
Are dogs allowed on the trail?
How do I know where to go?
Are there any Health and Safety Rules I should know about?
About Luminate
What are the trail start times?
Where is Arley Hall and how do I get there?
Where do I park and is it free?
Who is Luminate suitable for?
Will there be strobe/flashing lights?
Want to work with us?
Christmas Presents. Want to buy tickets as a gift?
Lost Property: I have lost something during my visit, what should I do?
The weather is forecast to be really bad on my night, I no longer want to come, can I transfer my ticket to another night?
What should I wear?
Will we see Father Christmas? (or Santa!)
When should I arrive?
I am visiting Arley Hall during the day, do I need to leave before entering the lights trail in the evening?
Blue Badge Parking
Food and Drink
Can I purchase food and drink on site?
Ticketing
Can I change the date/time of my booking?
What is Klarna?
I have booked the wrong time/date/ venue/need to change the time/date/venue?
I am no longer able/no longer want to come. I want a refund?
What are the last entry times?
There are no tickets left for a time-slot or day that I want to attend, can I still get tickets?
I want to buy 4 tickets but only 3 are left on that time-slot, what do I do?
The Event appears to be sold out - can I get tickets anywhere and/or go on a waiting list for tickets?
I want to come to the Event but I am unable to purchase tickets online myself, can you help me?
Are there toilets on the trail?
Is the trail dark or covered?
The weather is forecast to be really bad on my night, I no longer want to come, can I transfer my ticket to another night?
Can I take photographs?
Do you offer a discount for those working within the Emergency Services, NHS, social care sector and Armed Forces?
Can my carer go for free?
Some of my Party will be arriving separately, what do we do?
I have already booked but I have not received or can no longer find my confirmation email, what should I do?
Can I get another copy of my booking email? / When will I receive my tickets?
Can I buy tickets at the venue?
How can I organise a group or corporate booking?
Do I have to book in advance?
Where can I buy tickets from?
If I am delayed and miss my slot, can I join a later slot?
What is a family ticket?
Will you host our private party?
What are Dog Allowed Nights?
Access
What provision do you make for guests with mobility restrictions?
Can I bring my mobility scooter or can mobility aids be provided?
Sensory Needs
A member of my party has some sensory needs, do you run a 'sensory friendly' session?
Is Luminate supporting any charities?
CANCELLATIONS, EXCHANGES and REFUNDS
View Our Cancellation Policy
What will happen if the weather is bad? Will the trail be cancelled?
What happens if my night is cancelled?
SUSTAINABILITY & ECOLOGY
Light Pollution
Noise Pollution
Fuel Usage
Sustainability
Ecology
Lighting Trail
Bats
Overview
Feedback
Can't find an answer to your question? Try the chatbot in the bottom left. Still stuck? Email
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