What happens if my night is cancelled?
In the event that a night of the trail had to be cancelled (due to adverse weather and/for any other reason), all persons booked for that night would be notified of the cancellation by 2pm on the day of the trail, via an email sent to the email address that the booking was made under.
An announcement would also be made through our social media platforms and our website. We advise customers to check our website for the latest updates before they travel. CLICK HERE TO FIND OUT MORE
Full details of the next steps would be contained within the email notifying customers of the cancellation, including details as to how customers can re-book.
Customers would be able to rebook tickets, up to the equivalent financial value, for any future timeslots in this years event, subject to availability. Customers would also be able to transfer their tickets over to our trails next winter. In the event that neither of those options was suitable a full refund would be issued. All transfers and/or refunds pursuant to our cancelling a night must be requested within 28 days of the date you were booked to attend.
The booking fee is non-refundable under any circumstances.
General Refunds and Transfers
Customers are advised to consider taking out refund protection or similar insurance at the time of their purchase.
Subject strictly to availability, transfers/changes to tickets/bookings can be made. Any such changes must be requested/made more than 10 days before you are booked to attend. To make any changes please follow the steps HERE.
We regret that we are unable to make changes to any bookings within 10 days or less of the original booking date. Please note if the new time/date/venue that you are transferring to is more expensive than the original booking, the additional charges must be paid before the booking can be changed.
Regrettably if the new venue/time slot/date desired is full we are unable to make the transfer. You will either need to select a different date/timeslot or venue or retain your original booking. Refunds are not available.
No refunds will be issued for any non-attendance, under any circumstances, if the trail is not cancelled.