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The enchanting, illuminated light trail ...full of wonder and intrigue
Back to Wolverhampton
FAQ
Wolverhampton
General
What is Luminate?
Are there any Health and Safety Rules I should know about?
Are dogs allowed on the trail?
How do I know where to go?
What are the trail start times?
About Luminate
What are the dates of Luminate?
Who is Luminate suitable for?
Will there be strobe/flashing lights?
When should I arrive?
Will we see Father Christmas? (or Santa!)
The weather is forecast to be really bad on my night, I no longer want to come, can I transfer my ticket to another night?
Lost Property: I have lost something during my visit, what should I do?
Christmas Presents. Want to buy tickets as a gift?
Want to work with us?
What should I wear?
Food and Drink
Can I purchase food and drink on site?
Ticketing
Can I change the date/time of my booking?
I have booked the wrong time/date/ venue/need to change the time/date/venue?
I am no longer able/no longer want to come. I want a refund?
Can I buy tickets at the venue?
If I am delayed and miss my slot, can I join a later slot?
Where can I buy tickets from?
Do I have to book in advance?
Can I get another copy of my booking email? / When will I receive my tickets?
What are the prices for Luminate?
Some of my Party will be arriving separately, what do we do?
What are the last entry times?
There are limited or no tickets left for a time-slot or day that I want to attend, can I still get tickets?
I want to buy 4 tickets but only 3 are left on that time-slot, what do I do?
I have already booked but I have not received or can no longer find my confirmation email, what should I do?
The Event appears to be sold out - can I get tickets anywhere and/or go on a waiting list for tickets?
How can I organise a group or corporate booking?
Can my carer go for free?
Is the trail dark or covered?
Do you offer a discount for those working within the Emergency Services, NHS, social care sector and Armed Forces?
Can I take photographs?
I want to come to the Event but I am unable to purchase tickets online myself, can you help me?
What is a family ticket?
Access
What provision do you make for guests with mobility restrictions?
Which entrance to the park do I use?
Sensory Needs
A member of my party has some sensory needs, do you run a 'sensory friendly' session?
Is Luminate supporting any charities?
CANCELLATIONS, EXCHANGES and REFUNDS
View Our Cancellation Policy
What will happen if the weather is bad? Will the trail be cancelled?
What happens if my night is cancelled?
SUSTAINABILITY & ECOLOGY
Lighting Trail
Overview
Bats
Ecology
Sustainability
Noise Pollution
Light Pollution
Feedback
Fuel Usage