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Luminate Walton
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A spectacular, illuminated trail, full of wonder and intrigue
Back to Luminate Cheshire
FAQ
Luminate Cheshire
General
What is Luminate?
Where does the trail start and what is the route?
Are there any Health and Safety Rules I should know about?
Are dogs allowed on the trail?
How do I know where to go?
About Luminate
What are the dates of Luminate?
What are the trail start times?
Where is Walton Gardens and how do I get there?
Where do I park?
Is Car Parking Free?
Who is Luminate suitable for?
Will there be strobe/flashing lights?
Lost Property: I have lost something during my visit, what should I do?
I am visiting Walton Gardens during the day, do I need to leave before entering the lights trail in the evening?
Want to work with us?
Christmas Presents. Want to buy tickets as a gift?
When should I arrive?
Will we see Father Christmas? (or Santa!)
What should I wear?
The weather is forecast to be really bad on my night, I no longer want to come, can I transfer my ticket to another night?
Interested in trading at one of our Events?
Ticketing
If I am delayed and miss my slot, can I join a later slot?
Where can I buy tickets from?
Do I have to book in advance?
What are the prices for Luminate?
How can I organise a group or corporate booking?
Can I buy tickets at the venue?
Can I get another copy of my booking email? / When will I receive my tickets?
I have already booked but I have not received or can no longer find my confirmation email, what should I do?
Some of my Party will be arriving separately, what do we do?
Do you offer a discount for those working within the Emergency Services, NHS, social care sector and Armed Forces?
Can I take photographs?
The weather is forecast to be really bad on my night, I no longer want to come, can I transfer my ticket to another night?
Is the trail dark or covered?
Are there toilets on the trail?
I want to come to the Event but I am unable to purchase tickets online myself, can you help me?
The Event appears to be sold out - can I get tickets anywhere and/or go on a waiting list for tickets?
I want to buy 4 tickets but only 3 are left on that time-slot, what do I do?
There are no tickets left for a time-slot or day that I want to attend, can I still get tickets?
What are the last entry times?
Can my carer go for free?
Access
What provision do you make for guests with mobility restrictions?
Can I bring my mobility scooter or can mobility scooters be provided?
Sensory Needs
A member of my party has some sensory needs, do you run a 'sensory friendly' session?
Is Luminate supporting any charities?
COVID 19
View Our Covid Policy
What steps are we taking with regards to Covid-19?
Food and Drink
Can I purchase food and drink on site?
CANCELLATIONS, EXCHANGES and REFUNDS
View Our Cancellation Policy
What will happen if the weather is bad? Will the trail be cancelled?
What happens if my night is cancelled?
I have booked for the wrong day - can I transfer over to another day?
SUSTAINABILITY & ECOLOGY
Light Pollution
Noise Pollution
Fuel Usage
Sustainability
Ecology
Lighting Trail
Bats
Overview
Complaints