COVID 19 Policy and Guarantee

Updated 23rd June 2021

In the unlikely event that Luminate (or any day of Luminate) has to be cancelled due to Covid 19, all affected ticket holders can either transfer to another date, transfer to next year’s event or get a full refund.

We can't wait to host Luminate later this year. Like everybody else, we are desperately hoping that as the year progresses, we will see the Covid 19 situation improve so that people can once again start to enjoy life and events like Luminate, without so many restrictions in place.

Please be assured however, that the health and safety of our visitors and colleagues will always be our number one priority.

We will continue to monitor the Government’s updates and guidance in respect of COVID 19 and will ensure that all advice and guidance relevant to Luminate is strictly adhered to.

Thank you for your support. We can’t wait to see you at Luminate 2021!


What happens if I have been instructed to isolate due to COVID?

If you have been instructed to isolate due to COVID when you were due to attend – YOU MUST NOT COME to Luminate. We will do our best to accommodate you into another date once your isolation is complete but you must email us before your scheduled visit. If another date is not available a refund will be considered on a case-by-case basis. Proof may be required and will always be required in all cases requiring a change within 72 hours of your booking date.
Please contact us as soon as possible upon receiving an instruction to isolate on [email protected].