What provision do you make for guests with mobility restrictions?
The trail is all along hard-standing paths around Walton Gardens. The site itself is quite flat, but with a few sections with inclines/declines. Any sections that pass by steps will be clearly marked with an alternate route. As such the majority of the trail should be readily accessible to those with mobility restrictions and/or using mobility aids.
Can I bring my mobility scooter or can mobility scooters be provided?
You are welcome to bring your own mobility scooter. Unfortunately, we don't have any available to hire.
A member of my party has some sensory needs, do you run a 'sensory friendly' session?
These slots are for our visitors who have specific sensory needs and their families to enjoy. Our 'sensory friendly' sessions at Luminate are:
Monday 28th November 2022 @ 16.30pm - CLICK HERE
Tuesday 6th December 2022 @ 16.30pm - CLICK HERE
NB: These slots are not available through the Booking Calendar.
The trail will remain closed to the general public on those nights for 15 minutes, so your journey can start ahead of our main visitors. We will also reduce the capacity on the trail during that timeslot, so hopefully your experience will feel less crowded and more relaxed. The audio volume of our trail will be reduced during the first hour of this session, again to hopefully enhance your enjoyment of our trail.
All of our stewards are there to help make your night with us perfect. If you need any additional help on the night, please just ask one of our team. All of our team are trained to recognise the Hidden Disabilities Sunflower symbol if anybody in your party wishes to wear this whilst at Luminate.
Please look at our Access section above for further detailed information about the nature of the paths and access generally. We try not to publish too much detail about our trail in advance, as for most of our visitors, the element of surprise enhances their experience. We do, however, fully understand that for some people with sensory needs, more information about what to expect from Luminate, rather than surprises on the night, will help them to feel prepared for their experience and allow them to enjoy it all the more. We want to make your visit perfect, so if you would like some more detailed information as to the trail layout, what to expect, or if we can help in another way, please email [email protected]
Ticket prices on these nights remain the same as for the rest of Luminate. Carer tickets are available where required, pursuant to our standard carer policy.
Is Luminate supporting any charities?
Luminate is working with a number of local charities this year. For any further Registered Charity enquiries, please email [email protected]