Hardwick Hall Access

What provision do you make for guests with mobility restrictions?

The trail proceeds along the main hard-standing paths, and trackway around the Hardwick Hall and gardens. The site itself is quite flat with no steep inclines as such the majority of the trail should be readily accessible to those with mobility restrictions and/or using mobility aids. Whilst care has been taken to remove all known trip hazards, the trail does take place in a park/gardens, so may have stones/leaves/twigs etc, across the path. There are some sections where cabling crosses the trail, which are covered by cable ramp covers.

Please note two sections of the trail will proceed over a temporary path way, which may become muddy especially during periods of inclement weather.

Can I bring my mobility scooter?

You are welcome to bring your own mobility scooter

A member of my party has some sensory needs, do you run a 'sensory friendly' session?

These slots are for our visitors who have specific sensory needs and their families to enjoy. Our 'sensory friendly' sessions at Luminate Hardwick are:

Tuesday 6th December 2022 @ 16.30pm - CLICK HERE
Tuesday 13th December 2022 @ 16.30pm - CLICK HERE
NB: These slots are not available through the Booking Calendar.

The trail will remain closed to the general public on those nights for 30 minutes, so your journey can start ahead of our main visitors. We will also reduce the capacity on the trail during that timeslot, so hopefully your experience will feel less crowded and more relaxed. The audio volume of our trail will be reduced during the first hour of this session, again to hopefully enhance your enjoyment of our trail.

We had an overwhelmingly positive response from our visitors who attended last year, including those with sensory needs, but hopefully by introducing a quieter and less crowded session, we can help your experience be even better.

All of our stewards are there to help make your night with us perfect. If you need any additional help on the night, please just ask one of our team. All of our team are trained to recognise the Hidden Disabilities Sunflower symbol if anybody in your party wishes to wear this whilst at Luminate.

Please look at our Access section above for further detailed information about the nature of the paths and access generally. We try not to publish too much detail about our trail in advance, as for most of our visitors, the element of surprise enhances their experience. We do, however, fully understand that for some people with sensory needs, more information about what to expect from Luminate, rather than surprises on the night, will help them to feel prepared for their experience and allow them to enjoy it all the more. We want to make your visit perfect, so if you would like some more detailed information as to the trail layout, what to expect, or if we can help in another way, please email [email protected]

Ticket prices on these nights remain the same as for the rest of Luminate. Carer tickets are available where required, pursuant to our standard carer policy. To book to attend on one of these sessions, please select a date below:

Tuesday 6th December 2022 @ 16.30pm - CLICK HERE
Tuesday 13th December 2022 @ 16.30pm - CLICK HERE

NB: These slots are not available through the Booking Calendar.

Is Luminate supporting any charities?

Luminate is working with a number of local charities this year. For any further Registered Charity enquiries, please email [email protected]

Do you have wheelchairs available for hire?

There are manual wheelchairs and one mobility scooter available for hire. Please contact the venue reception on 01246 850 430 to book.